Refund policy
Return/Exchange/Refund Policy:
We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors - on our part - will result in a replacement at no charge.
We can't offer returns for buyer’s remorse. Please double check sizing charts available on every product page.
Our return policy is as follows:
- All items are final sale (unless defective). All products sold are made to order and/or personalized, so exchanges or returns for 'buyer's remorse' are not possible.
- If the item is damaged, mislabeled, or the wrong item, the customer can request a replacement, at no cost, within 30 days after receiving the product. There is no need to return the defective item.
- Refunds are only offered if the customer received the wrong or damaged item and a replacement cannot be provided.
- Size charts and measuring guides are available on each product page to ensure customers order the correct size/color. 🙏 Please use them.
- Exchanges for different sizes/colors are not possible due to the made-to-order nature of the products. However, if an item is mislabeled or misprinted, a new one will be sent at no cost to you. There is no need to return the defective item.
- The customer is responsible for contacting the store within 30 days after receiving the product to resolve any issues with defective items.
- The store is not responsible for lost or stolen shipments after delivery by the shipping carrier and/or for deliveries marked "delivered" by the carrier. Customers need to file their claims with the carrier for such issues.
Hi there!
At TrendySwimmer, we create every product we sell with love and care, sort of like baking a birthday cake for you! Like a cake, since each item is made to order, especially for you, we can't offer returns or exchanges for 'buyer's remorse.'
But don't worry, we've got you covered if there's any mistake on our end! In the rare case of a mislabeled item, let us know within 30 days, and we'll send you a new one without any extra cost. In most cases, there is no need to send back the defective item.
If you happen to receive a damaged or wrong item, reach out to us at contact@trendyswimmer.com within 30 days of receiving your order. Make sure to include your order number and clear photos of the issue, and we'll get right on it. We'll either replace the item - at no cost - or provide a refund if somehow we can't. In such cases, just contact us, and we'll sort things out.
To make sure you get the perfect fit, please check out our size charts and measuring guides on each product page. We want you to swim happy after shopping with us!
Remember, all claims must be submitted within 30 days of receiving the product, so don't wait too long!
Now, about lost or stolen shipments, we understand it's frustrating, but once the package is marked "delivered" by the carrier, it becomes your responsibility. You'll need to contact the carrier directly to file any claims. But, if your package goes missing during transit, we're here to help you investigate and find a solution.
Lastly, keep in mind that coupon codes and discounts can't be combined on orders, and once your order is placed, we can't make changes to it. But don't worry, you can save that discount code for your next TrendySwimmer purchase!
If you have any questions or need assistance, just drop us a line at contact@trendyswimmer.com. We want you to have an amazing experience with TrendySwimmer, and we'll do everything we can to make you Swim Happy! 🏊🏻♀️😊
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Important Information Regarding Chargebacks
At TrendySwimmer, we strive to provide an exceptional shopping experience for our customers, including reliable shipping and delivery. We understand that issues can arise, and we are here to assist you in resolving any concerns promptly and efficiently.
We encourage you to reach out to us directly if you experience any problems with your order. We are available to address any issues, whether it’s a delayed shipment, a missing/stolen package, or a product concern. We keep meticulous records of all shipping and delivery activities to ensure accuracy and transparency. We have no choice but to include them in any chargeback dispute.
This *proof of delivery* - direct from the shipping carrier - is usually all that is needed to prove we held up our end.
Before considering a chargeback, please be aware of the following:
1. Open Communication: Contact us first. Many issues can be quickly resolved through direct communication. While we can't access your private data with the shipping carriers (once delivered) - we've handled enough shipping issues to know what you should try.
2. Filing a Claim with the Carrier: If your package is missing, one of the steps we recommend is filing a missing package claim directly with the shipping carrier. While we do not control the carrier’s processes, we can assist you in initiating this claim. Please be aware that carriers may direct you to contact us, but due to privacy laws and their reluctance to share information once a package has been marked “delivered,” we often cannot be of further assistance. It is essential to pursue the claim directly with the carrier.
3. Chargeback Consequences: Initiating a chargeback should be a last resort. Not only are they financially devastating for small businesses, losing a chargeback dispute can lead to several consequences for the customer, including potential fees from your bank, a negative impact on your credit score, and the possibility of being blacklisted from future purchases. Frequent chargebacks can also harm your relationship with your financial institution.
We value your business and are committed to ensuring a positive shopping experience. Please give us the opportunity to resolve any issues before considering a chargeback. Your satisfaction is our priority, and we are here to help.
Thank you for choosing TrendySwimmer.