Shipping policy

 

Production

Wonder how are our products made? We work with a print-on-demand fulfillment partner that we love more than pasta! They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

Delivery

WHEN WILL I GET MY ORDER?

Usually, it takes 3–7 days to fulfill (make) an order, after which it’s shipped out.

The shipping time depends on your location, but can be estimated as follows:

  • USA: 3–4 business days (after fulfillment) * For now we only ship within the USA - stay tuned

 

It's difficult to predict the shipping times but we're doing our best to stay up to date on any issues in or out of our control and pass that info on to you.

To make sure the city in your address matches its ZIP code, use this USPS ZIP code lookup.


Shipping Prices

  • We don't make a dime from shipping or 'handling' - this fee is 100% whatever the carrier charges to ship standard or express.
  • When you add enough to your order, and receive "free shipping", we actually pay your shipping as a way to pass the breakeven savings back to you.

 

My order should be here by now, but i still don't have it. What should i do?

Before getting in touch with us, please (pretty please) help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them

 

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, or chucked onto the roof (we kid, we kid), get in touch with us at contact@trendyswimmer.com with your order number and we'll sort it.

If you did find a mistake in your delivery address, we can re-send you a replacement order, but shipping will be at your own cost. So please double check your typing...which is ironic coming from me.


** IMPORTANT *

MY PACKAGE WAS MARKED "DELIVERED" ON TRACKING, BUT I CAN'T FIND IT!

The risk of loss of, damage to, and title for, all your products pass to you upon delivery by the shipping carrier. It shall be your responsibility to file any claims with the carrier for a lost or stolen shipments, after the carrier tracking indicates that the product was "delivered". - We are not responsible for loss/theft of your property from your property. In those rare events, you must open a claim with the package carrier (USPS, UPS, FEDEX, etc.)

However, If the package is lost in transit, we can help investigate the issue for you and offer many more solutions, please get in touch.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.


 

How do i track my order?

You’ll receive a tracking link via email when your order ships out.

If you have any questions about your tracking or shipment, drop us a line at contact@trendyswimmer.com.

 

 

I received a WRONG/DAMAGED product, what should i do?

Please see REFUNDS/RETURNS





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Important Information Regarding Chargebacks


At TrendySwimmer, we strive to provide an exceptional shopping experience for our customers, including reliable shipping and delivery. We understand that issues can arise, and we are here to assist you in resolving any concerns promptly and efficiently.


We encourage you to reach out to us directly if you experience any problems with your order. We are available to address any issues, whether it’s a delayed shipment, a missing/stolen package, or a product concern. We keep meticulous records of all shipping and delivery activities to ensure accuracy and transparency. We have no choice but to include them in any chargeback dispute.

This *proof of delivery* - direct from the shipping carrier - is usually all that is needed to prove we held up our end.


Before considering a chargeback, please be aware of the following:


1. Open Communication: Contact us first. Many issues can be quickly resolved through direct communication. While we can't access your private data with the shipping carriers (once delivered) - we've handled enough shipping issues to know what you should try.

2. Filing a Claim with the Carrier: If your package is missing, one of the steps we recommend is filing a missing package claim directly with the shipping carrier. While we do not control the carrier’s processes, we can assist you in initiating this claim. Please be aware that carriers may direct you to contact us, but due to privacy laws and their reluctance to share information once a package has been marked “delivered,” we often cannot be of further assistance. It is essential to pursue the claim directly with the carrier.

3. Chargeback Consequences: Initiating a chargeback should be a last resort. Not only are they financially devastating for small businesses, losing a chargeback dispute can lead to several consequences for the customer, including potential fees from your bank, a negative impact on your credit score, and the possibility of being blacklisted from future purchases. Frequent chargebacks can also harm your relationship with your financial institution.


We value your business and are committed to ensuring a positive shopping experience. Please give us the opportunity to resolve any issues before considering a chargeback. Your satisfaction is our priority, and we are here to help.


Thank you for choosing TrendySwimmer.